Philippine Quality - From Web Development to Server and Web Hosting, All for Less.
ALC Flex Web Solutions, the IT service management company of Cañaveral Group of Companies. provides cloud hosting and dedicated services to its clients to help them maintain online presence that is beneficial in their informational and commercial endeavors. The use of services from ALC Flex or submission of an online order form constitutes acknowledgement and agreement to the terms outlined in this Acceptable Usage Policy (AUP). ALC Flex is under no duty to monitor or control Clients’ activities and is not responsible for any misuse of the ALC Flex.
Contents
4. Domain Registration and Renewals
5. Violations of Acceptable Usage Policy
7. Reporting of abuses and violation
9. Account Policies and Cancellation
10. Revisions to this Acceptable Usage Policy
13. Prohibited scripts, software, and misuse of system resources
Introduction, Purpose, and General Terms
This Acceptable Usage Policy is used in conjunction with the Terms of Registration, Terms of Service, Privacy Policy and other legal documents, including signed contract and project document deemed relevant to providing hosting and/or domain registration services, presenting the principles, guidelines and requirements governing the use by the client of the services and products of ALC Flex.
Acceptable Use Policy adhere to local and international laws affecting the services offered by ALC Flex.
ALC Flex reserves the right to impose reasonable rules and regulations in connection with the use of the services it offers. Client also acknowledges the right of ALC Flex to make reasonable changes on the services it offers, including but shall not be limited to pricing, acceptable contents and use.
ALC Flex reserves the right to transfer accounts to another server without permission from the owner when it deems necessary to protect the interest of ALC Flex and its clientele.
Content and Lawful Use
While ALC Flex cannot and will not censor all information and content from clients, all services provided by ALC Flex shall be used for lawful purposes only. ALC Flex will adhere to legal orders from government agencies and private entities with legal authority to impose sanctions on domain and hosting accounts. It shall abide by the legal orders coming from the government of the Republic of the Philippines and any other governments bound by international law, or any legal orders directed to private entities such as but not limited to Hivelocity Ventures Corp., SoftLayer Technologies, Inc. and eNom, Inc. ALC Flex shall likewise comply to requests from anti-cybercrime or anti-fraud agencies to suspend, terminate and collect data from suspicious accounts found to be participating in fraudulent and illegal activities.
Encrypted contents may be subjected to scrutiny to protect the interest of users in the system. ALC Flex reserves the right to remove encrypted files, move it to another server, suspend or terminate an account as it deems necessary to protect other users in the server.
ALC Flex will neither be held liable for any violation that may be committed by client nor for any damages, such as loss of profit or savings, or other incidental, consequential, punitive, or special damages arising out of the hosting services due to circumstances beyond reasonable control.
Examples of unacceptable material on all ALC Flex servers include:
-Topsites
-IRC Scripts/Bots
-Proxy Scripts/Anonymizers
-Downloadable media files, i.e. movies, music, animated content
-Video or audio streaming sites, download sites or sites that stores files that are not meant for web publication
-Pirated software/warez
-Image hosting scripts (similar to photobucket or tinypic)
-AutoSurf/PTC/PTS/PPC sites
-IP Scanners
-Bruteforce programs/scripts/applications
-Spam scripts
-Link farms
-Black Hat SEO related contents
-Banner-ad services (commercial banner ad rotation)
-File dump/mirror scripts (similar to rapidshare)
-Commercial audio streaming (more than one or two streams)
-Escrow/bank debentures
-High-yield interest programs (HYIP) or related sites
-Investment sites (FOREX, E-Gold exchange, second life/linden exchange, Ponzi, MLM/pyramid scheme)
-Sale of any controlled substance without prior proof of appropriate permit(s)
-Prime banks programs
-Lottery/gambling sites
-MUDs/RPGs/PBBGs
-Hacker focused sites/archives/programs
-Sites promoting illegal activities
-Forums and/or websites that distribute or link to warez/pirated/illegal content
-Fraudulent sites, (Including, but not limited to sites listed at aa419.org & escrow-fraud.com)
-Push button mail scripts
-Broadcast or streaming of live sporting events (UFC, NASCAR, FIFA, NFL, MLB, NBA, WWE, WWF, etc)
-Anonymous or bulk SMS gateways
-Defamatory contents, gender discriminatory contents, contents / URL / codes that contains words that is obscene, socially unacceptable, immorality, taboo, racial discriminatory, and other offensive launguages as deemed unsuitable for business web publication by ALC Flex.
ALC Flex reserves the right to determine if contents, domain name, URL, embedded codes, images and animation are in direct or indirect violation of these contents. ALC Flex further reserves the right to immediately and without notice, suspend any doubtful account specially when there are indications of possible abuse or attack. Moreover, ALC Flex further reserves the right to suspend accounts which contents are encrypted and where there are indication that accounts can be used as jumping board for an attack.
ALC Flex No-Spam Policy
While ALC Flex allows the use of mailing scripts and newsletters, ALC Flex does not encourage sending of unsolicited emails.
If another person happens to receive unsolicited commercial electronic mails, the client may report any violation of the No-Spam Policy by following the instructions presented at the section of Reporting of Abuses and Violation.
ALC Flex defines spam, also known as spam email, junk email, or mass email, as a message usually sent for business or commercial purposes, sent to one or more recipients with whom no pre-existing business or personal relationship has been established. These unsolicited messages are usually received on a daily basis.
ALC Flex reserves the right to notify client to remove the complaining party to its mailing list or to totally suspend or stop sending of unsolicited emails upon discretion of ALC Flex or receipt of orders from authority.
Sending of bulk e-mails may cause certain RBLs or mail provider to block dedicated IP address that may affect other clients in a shared hosting server. As such, mass mailing is only allowed in VPS packages where accounts are given their own dedicated IP address.
Sending of mass email consumes considerable amount of CPU power and memory, and as much as mass mail sending is limited to 100 mails per hour and maximum of 500 recipients in the mailing list unless one must hosted in a dedicated server. If client would need to send beyond these limits, please open a support ticket.
In order to protect other Clients hosted in shared hosting accounts, ALC Flex reserves the right to modify the password of an email account being used as relay to stop mass mail sending, suspend an account or do whatever is necessary to prevent a system overload if mass mail sending is consuming too much computing power.
Domain Registration and Renewals
Domain name registrations and/or renewals are completed only after payment has been received.
Client shall be responsible in monitoring the renewal date of domains registered through ALC Flex ALC Flex will not be held liable for domain expiries due to failure to pay registration or renewal fees or client not being able to receive notification.
Client acknowledges that failure to renew the domain name registration during a set period of time signifies abandonment of the domain name registration that may lead to making it available for sale and registration by a another party.
ALC Flex reserves all rights, without limitation, to reject the domain name transfer request away from ALC Flex for the following reasons, but not limited to:
* No response from the registered name holder or administrative contact;
* Domain name in registrar lock status and there is no request from registered name holder or administrative contact for the status change;
* Domain name registration period time will be expiring in less than 60 days or other constraints, other than during the first 60 days of initial registration or during the first 60 days after a registrar transfer.
* Client agree and acknowledges that the failure or success of a domain name transfer will be his/her sole responsibility, and ALC Flex will not be held liable for the failure of a domain name transfer for any reason.
* Moreover, domain registrations are non-refundable. Clients must purchase the domain name until you are certain that it is exactly what they would like to buy and that it is spelled out correctly.
Violations of Acceptable Usage Policy
Use of services to perform an act clearly violating laws of the state would constitute a criminal offense. This includes transmitting, posting, storing or presenting data or information that aids in the processing of illegal goods and services, terrorism, and the like.
Other violations including fraudulent financial activity, phishing or falsification of identity, copyright and trademark infringement, gambling, defamation, improper expose of trade secrets, nudity, pornography, child pornography, vulgarism, spamming, spreading of harmful viruses, and threats and harassments.
Use of domain and hosting services to transmit, store, and display illegal or obscene contents and publish materials protected by copyrights, trademarks, service marks, patents and other related laws are grounds for suspension and termination without prior notice.
Other activities not above mentioned but are deemed injurious to fellow clients and network operations shall be addressed on a special basis.
Privacy of Data
Reporting of Abuses and Violation
ALC Flex advocates the positive use of our services to help entities achieve their goals.
However, ALC Flex requests for the vigilance of netizens and aid in reporting violations of this Acceptable Usage Policy
Reports of violation may be submitted here. Include in the report any evidence of violation committed to enable us to verify your complaints.
Addressing of Complaints
Being the client's hosting provider, ALC Flex reserves the right to perform measures to correct any of the abovementioned abuses and violations.
Upon verifying complaints, ALC Flex may perform without notice one or more of the following actions depending on the weight of offense:
-Issuance of written or verbal warning
-Removal of content violating this AUP
-Suspension of services
-Termination of services
Account Policies and Cancellation
Cancellation made within the 30-day beginning period of hosting service is subject to the ALC Flex 30-day money back guarantee. Cancellation after the said period is no longer refundable.
Payments made for the domain registration are not refundable.
Revisions to this Acceptable Usage Policy
By continuing to use ALC Flex services after the updates, revisions, or amendments are effective, Client acknowledges and agrees to abide with them.
Miscellaneous
If any section of this Acceptable Usage Policy is deemed invalid or unenforceable, the remaining sections will remain in full force and effect. Client agrees to indemnify, defend and hold harmless ALC Flex, its management, officers, and employees against all claims and expenses resulting from any violation of this AUP.
Code of Conduct
Clients must take reasonable security precautions especially with the confidentiality of your passwords and other access credentials.
Periodic changing of password for ALC Flex hosting client account is encouraged, but storing the login details on a secure place is strongly recommended to prevent forgetting of credentials.
Actions taken with the help of ALC Flex hosting account must comply with CAN SPAM Act and Cybercrime Prevention Act.
Prohibited scripts, software, and misuse of system resources
Any activity that is intentionally or unintentionally causing harm to resources of any server in ALC Flex is prohibited. This includes but shall not be limited to use of high CPU time consuming software, improper use of server space, unauthorized reselling, and unauthorized access to remote systems, using shared hosting account's email for sending or receiving system notification to multiple recipients periodically or continously.
Internet Relay Chat (IRC), CGI or PHP-based shell scripts, web proxy scripts, and other script and software aimed at illegal accessing of a website, server or channel and other relative objectives are prohibited and therefore are grounds for suspension and termination of an account. Scripts such as online training, forum, advertisement boards, real-estate property listing maybe allowed provided that traffic is within reasonable degree for a shared resource and email notification to members do not exceed an average sending limit of 400 emails per hour and is not causing RBLs and popular mail providers to block shared or dedicated IP address. ALC Flex reserves the right to determine if an account is using up resource beyond the average business usecase for the package and may recommend an upgrade or transfer to another virtual machine or server.
Computing Resource
Use of any kind of distributed computing software, including but not limited to SETI@home, Node Zero and Folding@home.
Run any type of interactive real-time chat applications that require server resources. Remotely-hosted services however, are fully allowed.
Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons.
Run any software that interfaces with an Internet Relay Chat (IRC) network.
Run any file sharing, bit torrent or other P2P network services, client or server software including but not limited to gaming, inventory system, high volume transactional database, high volume file upload / download scripts and other non-conventional business website application.
Run any gaming servers such as counter-strike, half-life, battlefield 1492, and the line.
Using email service as a catch-all mail for forwarded emails coming from different server or using email to receive automated and high volume email notifications from a third party system or server.
Bandwidth and Storage Use
Client agrees to use the allowable bandwidth depending on the chosen package. Unused allocated bandwidth cannot be carried over to the next month. ALC Flex reserves the right to suspend and terminate an account violating this AUP or to move the account to another server operated by ALC Flex in order to protect other accounts. Storage is defined as the amount of data stored in an account including email and email attachments, web files, media files, program and script files and virtually anything uploaded in an account's home directory and its sub-directories. Each account, except for Unlimited Cloud Packages has a certain storage capacity in Gigabytes. Aside from these limits, ALC Flex imposes another limit based on the number of files that are allowed to be stored in an account. Otherwise known as iNode limit.
Unlimited Cloud Packages
Unlimited Cloud hosting packages have lower CPU and RAM usage to prevent website owners from abusing the unmetered packages and exhausting server resource, making it less ideal for moderate to high traffic business websites. Packages under our unlimited cloud are also not designed for file, mass mailing, video and image storage/sharing, backup storage, chat server, video and audio streaming and similar application. Unlimited Cloud packages cannot be assigned a dedicated IP address, ALC Flex recommends either a VPS or Hibratium packages for regular business web and email hosting use.
ALC Flex reserves all rights in the determination of suitability of its service packages to client’s needs, and as such, shall undertake measures that would ensure client compliance to the foregoing.
Internet Etiquettes
Unauthorized access to or use of data, systems or networks, including any attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures (including those belonging to ALC Flex and its Clients) without express authorization of the owner of the system or network;
monitoring data or traffic on any network or system without the authorization of the owner of the system or network;
Interference with service to any user, host or network including, without limitation, mail bombing, flooding, deliberate attempts to overload a system and broadcast attacks;
Use of an Internet account or computer without the owner's authorization, including, but not limited to Internet scanning (tricking other people into releasing their passwords), password robbery, security hole scanning, and port scanning;
Forging of any TCP-IP packet header or any part of the header information in an e-mail or a newsgroup posting; or
Any conduct that is likely to result in retaliation against the ALC Flex network.
Use of ALC Flex's hosting network in a way that unreasonably interferes with ALC Flex's other clients use of the network.
